Frequently Asked Questions — Equipment, Services & Solutions

While modern devices often combine both functions, they serve different purposes:

Canotech Solution: Kyocera multifunction devices combine both capabilities, eliminating the need for separate equipment.

A smart card printer creates identification cards, payment cards, and access control credentials with security features. Used by:

• Government agencies — National ID and passport programs
• Banks & Financial Services — Payment card issuance
• Healthcare — Patient ID and insurance cards
• Corporations — Employee badges and access control
• Educational Institutions — Student ID cards
• Events & Hospitality — Visitor credentials

Canotech’s Evolis Smart Card Printers deliver professional-grade card printing at speeds up to 300 cards per hour, with advanced security features including holography and magnetic encoding.

Large format scanners digitize oversized documents including:

• Architectural blueprints and construction drawings
• Engineering technical drawings and schematics
• Geographic maps and land surveys
• Graphic arts and design documents
• Historical documents and records
• Poster and signage graphics

Canotech’s Contex & Colortrac Scanners handle documents up to 914mm (36"+) wide in both color and monochrome, with automatic feeding for batch processing.

Book scanning (digitization) creates digital copies of printed books, manuscripts, and documents. Essential for:

• Libraries & Archives — Preserving collections and improving access
• Government Agencies — Archiving historical records
• Educational Institutions — Creating searchable document databases
• Cultural Heritage — Preserving rare and endangered materials

Canotech’s Zeutschel Book Scanners use non-destructive scanning technology that preserves delicate materials while delivering archival-quality digital files.

RFID (Radio Frequency Identification) uses wireless signals to identify and track objects. Applications include:

• Access Control — Badging systems for secure facilities
• Asset Tracking — Real-time inventory and equipment management
• Loss Prevention — Retail and warehouse security
• Supply Chain — Product tracking from manufacturing to delivery

Canotech’s GAO RFID Solutions provide complete systems from smart cards and readers to integrated software platforms.

Yes. While Canotech specializes in enterprise solutions, we work with small and medium businesses. Options include:

• Compact Kyocera printer/copier models
• Evolis card printers for small-scale ID issuance
• Professional scanners for document management
• Flexible rental programs (no long-term commitment required)
• Pay-per-use service options

Recommendation: Contact our sales team to discuss options within your budget and volume requirements.

Yes. Canotech offers flexible rental and leasing programs for all major equipment categories:

• Short-term rental — Weeks to months
• Long-term rental — 6 to 36 months
• Seasonal rental — Peak-volume periods
• Month-to-month programs — No long-term commitment

What’s Included in Rental:

• Equipment delivery and installation
• Maintenance and repairs
• Toner/ink and consumables supply
• Technical support
• Equipment replacement if needed

Canotech Guidance: We help you analyze your specific situation and recommend the most cost-effective option.

We accommodate both individual purchases and bulk orders. Whether you need one photocopier or equipment for an entire organization, Canotech can provide pricing and delivery.

Bulk Order Benefits:

• Significant volume discounts
• Streamlined delivery and installation
• Dedicated account management
• Customized support packages
• Preferred pricing on future upgrades

We accommodate various payment methods:

• Direct bank transfer
• Cheque payment
• Corporate account arrangements
• Financing/leasing options
• Installment plans (available for qualifying purchases)

Contact our sales team for details on payment arrangements and financing options.

Yes. Equipment delivery and installation are standard services. We coordinate:

• Safe transport to your location
• Professional installation and setup
• Staff training on equipment operation
• Testing and quality verification
• Consumable supply initialization

Canotech provides responsive technical support with guaranteed response times:

• Emergency/Critical Issues: 2–4 hours (same-day response)
• Standard Service Calls: 24–48 hours
• Preventive Maintenance: Scheduled appointments at your convenience
• Phone Technical Support: Available during business hours for immediate assistance

We maintain parts inventory for all major brands, enabling rapid repairs and minimal downtime.

Yes. Canotech maintains comprehensive parts inventory for all equipment we distribute:

• Toner cartridges and ink supplies
• Maintenance kits and replacement components
• Rollers, fusers, and wear parts
• Electronic modules and circuit boards

For less common parts, we can typically source them within 2–5 business days through our manufacturer relationships.

Yes. Training is included with most equipment purchases and rental agreements. We provide:

• Operator Training — Basic operation, copying, scanning, printing functions
• Administrator Training — Settings, user management, security, troubleshooting
• Maintenance Training — Toner replacement, jam clearing, routine care
• Custom Training — Specialized workflows specific to your organization

Standard warranties include:

• Equipment Warranty — Typically 12 months from installation (varies by brand/model)
• Parts Warranty — All components covered during warranty period
• Extended Warranties — Available for additional cost (2–5 year options)

Rental Agreements: Full warranty coverage included; Canotech covers all parts and repairs.

Yes. Canotech offers flexible maintenance and support contracts:

• Preventive Maintenance — Scheduled inspections and proactive servicing
• Reactive Support — Technical help as issues arise
• Comprehensive Agreements — All-inclusive maintenance plus consumables
• SLA Guarantees — Defined response times and performance commitments

Custom contracts can be designed to match your specific needs and equipment.

Canotech has two offices serving Pakistan:

Lahore (Head Office):

• Address: 473 Shadman Colony #1, Lahore, Pakistan
• Phone: +92-42-35960226-8
• Cell: +92-300-4482192
• Fax: +92-42-35960229
• Email: info@canotech.com.pk

Islamabad (Northern Chapter):

• Address: 2nd Floor, Melody Market, G-6, Islamabad, Pakistan
• Phone: +92-51-2603463-4
• Cell: +92-300-5105454
• Fax: +92-51-2603465
• Email: tariqch@canotech.com.pk

We serve all major cities in Pakistan and can coordinate nationwide delivery.

Canotech was founded in 2000 and has been continuously operating for over 19 years. We’re a pioneer in the equipment rental business in Pakistan and have built strong relationships with leading global manufacturers.

Yes. Canotech has extensive experience serving government departments and agencies, including:

• Confidential printing and copying services
• Bulk document processing
• Secure card issuance programs
• Archive digitization projects
• Compliance and security support

We understand government procurement requirements and operational needs.

Our primary offices are in Lahore and Islamabad. However, we provide nationwide service delivery. Contact us to discuss your location and service needs.

OCR is technology that converts scanned images of text into editable, searchable digital documents. Essential for:

• Making scanned documents searchable
• Extracting data from forms and documents
• Creating editable versions of printed materials
• Digital archiving and compliance

Canotech’s Scanners: All professional scanners include OCR software for document enhancement and conversion.

Our scanners produce multiple output formats:

• Image Formats: PDF, TIFF, JPEG (for image-only documents)
• Searchable PDF: PDF with embedded text (OCR-enabled)
• Text Formats: RTF, TXT, Word (.doc/.docx)
• Specialized Formats: XML, CSV (for structured data extraction)

Scanning merely creates a digital raster image—essentially a photograph of your physical paperwork. Digitization is a comprehensive end-to-end archival process:

• Archival Scanning: High-resolution capture (200–600 DPI) using specialized overhead book scanners and wide-format scanners.
• Optical Character Recognition (OCR): Converts scanned images into searchable, selectable, and editable text.
• Intelligent Indexing & Metadata: Categorizes documents by date, department, reference ID, and document type for instantaneous discovery.
• Secure Cloud & On-Premises Archiving: Organizes files with 256-bit AES encryption, role-based access controls, and automated backups.

True digitization transforms disorganized paper files into a living, high-speed knowledge base.

Organizations across corporate, legal, healthcare, and government sectors in Pakistan digitize for significant operational advantages:

• Massive Cost Reduction: Replace expensive file rooms, warehouses, and metal filing cabinets with compact, cost-efficient gigabytes of digital storage.
• Instant Document Access: Search through hundreds of thousands of pages in seconds using keyword search instead of manual paper sorting.
• Enhanced Security & Compliance: Control user permissions, maintain audit logs, and adhere to SECP, SBP, GDPR, and HIPAA data standards.
• Disaster Recovery & Business Continuity: Prevent catastrophic record loss caused by fire, humidity, flooding, or aging paper decay.
• Simultaneous Multi-Location Access: Multiple departments in Lahore, Islamabad, or regional branches can view the same file simultaneously.

Equipped with specialized German Zeutschel book scanners and Contex/Colortrac wide-format scanners, Canotech handles virtually all physical media:

• Loose-leaf Documents: Contracts, financial records, vouchers, letters, and forms.
• Bound Books & Registers: Land revenue records, court ledgers, historical bound registers, and rare library manuscripts (using non-destructive V-cradles).
• Technical Blueprints & Maps: Large-format architectural drawings and schematics up to 36+ inches wide.
• Microfilm & Microfiche: 16mm/35mm rolls and microfiche jackets converted to crisp digital files.
• Photographs & Historical Archives: High-DPI preservation scanning for delicate and brittle artifacts.

Timelines depend on volume, physical condition, and metadata tagging requirements:

• Small Projects (5,000 – 50,000 pages): 2 to 4 weeks.
• Medium Projects (50,000 – 500,000 pages): 1 to 3 months.
• Enterprise / Government Archives (500,000+ pages): 3 to 6+ months with parallel multi-scanner stations.
• Rush / Emergency Processing: Expedited round-the-clock timelines are available upon request.

Yes. Our enterprise OCR software platform fully supports:

• Urdu: Nastaliq and Naskh scripts for official correspondence, legal files, and revenue records.
• Multilingual Scripts: English, Arabic, Persian (Farsi), Punjabi, and over 100 international languages.
• Accuracy: Exceeds 95% on clear printed text, backed by manual verification options for challenging documents.

Scanned files are delivered as searchable PDFs with embedded text layers for effortless copy-pasting and keyword searching.

We deploy robust enterprise security and governance safeguards:

• Encryption: 256-bit AES encryption for stored archives and TLS/HTTPS for web transmission.
• Granular Access Control: Role-based permissions (RBAC) defining who can view, print, download, or administer files.
• Comprehensive Audit Logs: Tamper-evident logging of every document view and action.
• Regulatory Compliance: Aligned with SECP document retention policies, SBP financial guidelines, GDPR, and HIPAA healthcare requirements.
• Storage Flexibility: On-premises customer server hosting, secure cloud, hybrid setup, or 50–100 year durable optical archival media.

Clients decide the destination of source documents following post-scan quality approval:

• Secure Certified Destruction: Shredding and eco-friendly recycling with a formal certificate of destruction.
• Systematic Re-Boxing & Return: Neatly re-stapled (if required), re-boxed in catalog order, and returned to your premises.
• Secure Off-Site Archiving: Deep storage preservation for legal hold periods.

Compare the key capabilities, costs, and security features between conventional paper, simple scanning, and Canotech’s enterprise digitization: